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Vanilla 1.1.5a is a product of Lussumo. More Information: Documentation, Community Support.

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      CommentAuthorSimon
    • CommentTimeFeb 12th 2010
     
    A few people have mentioned that they're having trouble with the application form. This mainly appears to be due to one of two things:

    1) The two fields that have character limits (brief description of work, directions to studio) - for these, spaces and punctuation marks are counted as characters (because we have space constraints in the print materials, and a space takes up as much room in print as a normal character), so one thing to check is that your total character count is less than 80/100 *including* spaces, full stops, commas etc. An entry of 'I create sculptures of bees.' is 28 characters, not 23.

    2) Large files take a while to upload, and it might appear that the form is stuck while the upload is taking place. A 3Mb image file will take around a minute and a half to upload on a standard 4MB broadband connection, longer on slower connections. If you're on dial-up internet then it will take up to 7 minutes, and this might lead to the site 'timing out'.

    There are a number of error messages built in to the form in case something obvious goes wrong - these are intended to be as helpful as possible. In the first case, for instance, a message appears in red to tell you that you are using too many characters and highlights the problematic field. Simply reduce the characters, re-attach your uploads and you should be in business.

    If you continue to have problems, please post in this thread, but in order to help you as effectively as we can, we need as much information about the problem as possible. Specifically:
    1. Which web browser you are using, and which version it is (discoverable from the browser's HELP menu - HELP > ABOUT) - for instance, is it Internet Explorer 6? Firefox 2.0?
    2. Any error messages you receive
    3. The file size of any documents you are trying to upload (size in kb or Mb, not size in pixels)
    4. The type and speed of your internet connection.
    plus any other information you think might be relevant.
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      CommentAuthorSimon
    • CommentTimeFeb 12th 2010
     
    Looking at the site stats, it seems that lots of people are viewing the site using very old web browsers, in some cases using software that was replaced as long ago as 12-14 years (a very long time in computer terms!) which may be causing some issues. Please note that older browsers such as Internet Explorer 5.0 and Netscape 4.0, both over 10 years old, are considered obsolete, and may result in problems not only on this site, but on all standards-compliant websites. We strongly recommend that you upgrade to a more up-to-date browser asap for a much enhanced - and significantly more secure - browsing experience. We recommend Firefox, which is free, and compatible with all systems running Windows 2000, XP, Vista and Windows 7, and all Macs running OSx 10.4 and above.
    • CommentAuthorCASC
    • CommentTimeJun 29th 2010
     
    Hi Simon

    Just wanted to ask your help!!! I am fine loading new images onto our CASC Helfa Gelf page.
    But I can't find the group member setting to edit - I need to add on everyone's name etc.

    Thanks

    Wendy